A set of account control tools is available to help manage gambling activity. These include deposit limits, loss limits, session time controls and self-exclusion. All tools are accessible through the responsible gambling section in your account dashboard.
Using these tools is voluntary. Setting a limit does not affect your account standing, bonus eligibility or withdrawal access. Limits take effect immediately upon setting; increases to existing limits may have a cooling-off period before they apply.
Limits are set and adjusted in the responsible gambling section of the account dashboard. To set a new limit: navigate to the responsible gambling or account limits section, select the limit type, enter the value and the period, then confirm. The change takes effect based on the direction of the adjustment - reductions apply immediately, while increases to an existing limit have a mandatory cooling-off period during which the current lower limit remains in force.
If you are unable to locate the responsible gambling section in your account, contact live chat - the support team can direct you to the correct area or apply a limit on your behalf if immediate intervention is needed.
Self-exclusion blocks account access for a chosen period. Two forms are available: temporary exclusion (a defined period after which the account may be reopened upon request) and permanent exclusion (irreversible closure with no reinstatement). During self-exclusion, deposits, gameplay and bonus activation are blocked. Pending withdrawals submitted before self-exclusion are still processed.
To initiate self-exclusion, go to the responsible gambling section of your account dashboard and select the self-exclusion option, or contact live chat and request immediate exclusion if you need it applied urgently. Exclusion requests made through support are processed promptly. If you are requesting permanent exclusion, state this clearly so the correct closure type is applied.
If you feel that gambling is causing harm and account tools are not sufficient, independent support is available from organisations that operate outside the platform. Search for national problem gambling helplines or support services in your country for free, confidential advice. These services are independent of the platform and available regardless of your account status.
The responsible gambling section is in your account dashboard. The exact navigation path depends on the current account interface - look for a section labelled account settings, limits or responsible gambling. Contact live chat if you cannot locate it.
A new deposit limit or a reduction to an existing limit takes effect immediately. Increasing an existing deposit limit has a cooling-off period during which the lower limit remains active.
Temporary self-exclusion can be lifted after the chosen exclusion period ends, upon request. Permanent self-exclusion is irreversible - the account cannot be reopened under any circumstances.
No. Setting deposit, loss or session limits does not affect your bonus eligibility or your ability to withdraw funds already in your account. Pending withdrawals continue to process normally.
Withdrawal requests submitted before self-exclusion is applied are still processed. New deposits and gameplay are blocked immediately upon exclusion taking effect.
Contact live chat and request an immediate account restriction or self-exclusion. The support team can apply limits on your behalf. For non-urgent limit adjustments, use the responsible gambling section in your account dashboard directly.
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